How to Fix Screen Turning Off During Calls on Android

If you’ve been experiencing the frustrating issue of your Android device’s screen turning off during calls, you’re not alone. Many users have encountered this problem, but fortunately, there are several potential solutions to try. In this article, we’ll guide you through various troubleshooting steps to address this issue and keep your screen on during phone calls.

1. Check Proximity Sensor:

The proximity sensor on your device might be causing the screen to turn off when it detects your face close to the phone during calls. Ensure that there’s no debris or dirt covering the sensor. You can find this sensor near the front camera of your phone.

2. Adjust Screen Timeout Settings:

Your device’s screen timeout settings might be set too low, causing the screen to turn off quickly during calls. Go to “Settings,” then “Display,” and adjust the “Screen timeout” to a longer duration.

3. Disable Power-Saving Mode:

If your device is in power-saving mode, it could affect the screen behavior. Try disabling power-saving mode by going to “Settings,” then “Battery,” and turning off the power-saving option.

4. Update System Software:

Outdated software can sometimes cause unexpected issues. Ensure that your Android device is running the latest software version. Go to “Settings,” then “System,” and select “Software update” to check for updates.

5. Restart the Device:

A simple restart can often resolve minor glitches. Restart your device and check if the screen still turns off during calls.

6. Clear Phone App Cache:

Clearing the cache of the phone app can help resolve software-related issues. Navigate to “Settings,” then “Apps,” select the phone app, and choose “Storage.” From there, tap on “Clear cache.”

7. Disable Pocket Mode:

Some devices have a pocket mode feature that turns off the screen when the device is in a dark place, like a pocket. Disable this feature by going to “Settings,” then “Display,” and turn off “Pocket mode” or “Prevent accidental wake-up.”

8. Check for Third-Party Apps:

Certain third-party apps might interfere with your device’s behavior during calls. Boot your device into safe mode (usually by holding down the power button, then tapping and holding “Power off” until the option to restart in safe mode appears). If the screen stays on during calls in safe mode, it indicates that a third-party app might be the cause. Uninstall recently installed apps one by one to identify the culprit.

9. Factory Reset (Last Resort):

If none of the above solutions work, you might consider performing a factory reset. This will erase all data on your device, so make sure to back up your important data before proceeding.


Experiencing the issue of the screen turning off during calls can be frustrating, but thankfully, there are several potential solutions to address it. By checking your device’s settings, updating software, and troubleshooting step by step, you can find the solution that works best for your Android device and enjoy uninterrupted phone calls without the screen going dark.

Leave a Comment